A clinical resource for the teams we serve

The Clinical Performance Specialist serves as a resource for NordInsight customers, supporting successful implementation, adoption, and ongoing use of the NordInsight platform.

This role combines real-world clinical MRI experience and MR safety expertise with customer education, workflow optimization, and customer success. It offers experienced MRI professionals an opportunity to apply their expertise beyond the scanner while continuing to directly support MR safety and patient care.

The Clinical Performance Specialist works directly with MRI teams to understand their existing workflows, help integrate NordInsight into clinical practice, provide training and ongoing support, and identify opportunities to improve consistency and efficiency across the MR safety workflow.

Reporting to the Director of Clinical Success and MRI Safety, this position works cross-functionally with Customer Success, Product, Sales, and other internal teams to ensure that customer needs and clinical perspectives are represented throughout the customer lifecycle.

What you’ll do

Customer Implementation & Adoption

Support the onboarding and implementation of NordInsight for customers, from initial workflow assessment through go-live and ongoing adoption.
Work with MRI teams to understand existing MR safety processes, identify workflow needs, and support effective integration of NordInsight into clinical practice.
Guide customers in configuring and utilizing platform functionality to support their organizational workflows.
Support data entry and configuration during onboarding, including scanner, policy, and implant information.
Monitor customer adoption and proactively identify opportunities for additional education, workflow optimization, or support.
Conduct customer check-ins and provide ongoing guidance throughout the customer lifecycle.
Support customer engagement, retention, and long-term value realization.

Clinical Education & Support

Deliver training and ongoing support to MRI technologists, MRSOs, radiologists, administrators, and other stakeholders.
Serve as a knowledgeable resource for customers using NordInsight’s MR safety workflows.
Assist customers with questions related to platform functionality, implant research workflows, MR safety documentation, policies and procedures, risk-benefit processes, and other supported clinical workflows.
Develop and maintain educational resources, training materials, and other customer-facing content.
Support webinars, demonstrations, and other educational initiatives as needed.

MR Safety Expertise

Apply current MR safety knowledge and recognized industry guidance when supporting customers and internal teams.
Maintain familiarity with MR Safety best practices.
Enter, review, and maintain implant, device, and MR safety data within the NordInsight platform with accuracy and attention to detail.
Use real-world clinical experience to understand customer challenges and help translate MR safety principles into practical, sustainable workflows.
Support customers in developing consistent, structured, and defensible approaches to MR safety processes.
Maintain awareness of changes in MR safety guidance, standards, device labeling, and clinical practice that may affect customers or the NordInsight platform.
Escalate complex clinical or product questions appropriately while maintaining clear boundaries between platform support and site-specific clinical decision-making.

Product & Clinical Feedback

Serve as a clinical voice within NordInsight by communicating customer needs, workflow challenges, and opportunities for product improvement.
Gather structured customer feedback and communicate insights to Product and other internal stakeholders.
Participate in testing and validation of new features from a clinical workflow perspective.
Support the development and refinement of clinical workflows within the platform.
Identify recurring customer questions or workflow challenges that may benefit from product, educational, or process improvements.

Cross-Functional Collaboration

Partner with Sales and Business Development when clinical expertise is needed during customer conversations or platform demonstrations.
Collaborate with Product and Engineering to provide clinical context for customer needs and product development.
Work with internal stakeholders to support onboarding, adoption, renewals, and expansion opportunities.
Represent NordInsight professionally in customer meetings, educational programs, industry events, and other external engagements.

What you bring

Required

5+ years of clinical MRI experience.
Current registration as an MRI Technologist through ARRT (MR) or ARMRIT.
MR Safety Certified (MRSC™) credentialed MRSO.
Strong working knowledge of MRI safety principles, MR Conditional labeling, implant/device research, and clinical MRI workflows.
Ability to draw from real-world clinical experience when working with customers and evaluating MR safety workflows.
Strong communication and presentation skills with the ability to educate and support individuals with varying levels of MRI and technical expertise.
Ability to translate complex clinical information into clear, practical guidance.
Strong organizational skills with the ability to manage multiple customers, projects, and priorities.
Comfortable working independently in a remote and cross-functional environment.
Proficiency with common business, communication, and collaboration technology.
Ability to travel approximately 15% or less, including occasional overnight travel.

Preferred

Experience working in SaaS, healthcare technology, medical devices, or another healthcare industry environment.
Experience in customer success, clinical applications, implementation, clinical education, or customer training.
Experience implementing technology or new workflows within an imaging department or healthcare organization.
Experience developing or delivering professional education and training.
Experience working with multidisciplinary MR safety programs, including technologists, radiologists, MR Safety Officers, MR Medical Directors, physicists, and organizational leadership.
Additional MR safety education or credentials.
Experience supporting customers remotely across multiple facilities or health systems.

Remote, flexible, and predictable

This is a remote, US-based position open to candidates residing in the United States, with a flexible work schedule. Employees have flexibility in structuring their working hours while remaining available to meet customer responsibilities and business needs.

Attendance and active participation in scheduled company and team meetings is expected.

There is no routine expectation for evening, weekend, holiday, or on-call coverage.

Occasional travel is required for customer engagements, training, conferences, and other business needs and is anticipated to be approximately 15% or less.